Shipping policy

Last Updated: October 14, 2026

Welcome to Avelinie. We offer a curated collection of women's lingerie designed for comfort and style. This Shipping Policy explains how we process, ship, and deliver orders within Australia and to selected international destinations.

1. Shipping Rates & Delivery Times (Australia)

We offer the following shipping options for orders delivered within Australia:

Standard Shipping: $4.90 for orders below $100 — Estimated delivery within 3–5 business days.
Free Shipping: Available on orders of $100 or more — Estimated delivery within 3–5 business days.

2. International Shipping Methods, Rates & Delivery Times

We offer international shipping to the following destinations:

United States

Standard shipping rate of $4.90 applies to orders below $100.
Free shipping is available on orders of $100 or more.
Estimated delivery time: 5–8 business days.

New Zealand

Standard shipping rate of $4.90 applies to orders below $100.
Free shipping is available on orders of $100 or more.
Estimated delivery time: 5–8 business days.

Canada

Standard shipping rate of $4.90 applies to orders below $100.
Free shipping is available on orders of $100 or more.
Estimated delivery time: 5–8 business days.

European Union

Standard shipping rate of $4.90 applies to orders below $100.
Free shipping is available on orders of $100 or more.
Estimated delivery time: 5–8 business days.

All shipping rates are displayed in the currency shown at checkout. Delivery timeframes are estimates and may vary depending on the destination, courier availability, customs clearance, public holidays, and other delivery circumstances.

3. Order Processing

Orders are prepared for dispatch as quickly as possible. Order processing takes place during business days, excluding weekends and public holidays.

Estimated delivery times begin once an order has been dispatched and do not include the time required to process the order.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.

You can use the tracking details provided to follow your package and monitor its delivery progress.

If you have questions about your shipment, please contact us using the details provided below.

5. Shipping Delays

Although we aim to meet the estimated delivery timeframes, delays may occasionally occur due to courier disruptions, public holidays, severe weather, customs procedures, or other circumstances beyond our control.

If your order is delayed, please use your tracking information, where available, to check its latest delivery status or contact us for assistance.

6. Incorrect Shipping Information

Please ensure that your shipping address, contact details, and other delivery information are correct when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee changes to shipping details once an order has been processed or dispatched.

7. Lost, Damaged, or Missing Orders

If your order is lost, arrives damaged, or has not been delivered within the estimated timeframe, please contact us with your order details so we can review the situation and assist you.

Any resolution will be handled in accordance with applicable consumer protection laws. Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

8. Returns and Refunds

If you wish to return an item or request a refund, please review our Returns and Refunds Policy for information about the applicable conditions and procedures.

Your rights under applicable consumer protection laws remain unaffected by this policy.